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Round Lab

Discover answers to frequently asked questions about Round Lab US. Get information on our high-quality skincare products, ingredients, usage guidelines, and more.

Round Lab US | FAQ 

How do I qualify for free shipping?

Where does Round Lab ship from?

My order is missing an item

Can I return or exchange a product if I'm not satisfied?

Where do you ship to? Do you offer international shipping?

Orders & Returns

What is our Round Lab Rewards program?

My rewards are not updating/ not accurate

Rewards Program

What is a subscription order?

How do I manage my subscription?

Is there a difference when ordering products as a subscription?

Subscriptions

How can I find which Round Lab product is best for me?

Are your products suitable for sensitive skin/ all skin types?

How are Round Lab products different from other skincare brands?

How do I know if my purchase is authentic

Is Round Lab Cruelty Free?

Does Round lab offer any promotional discount codes?

Are Round Lab products vegan?

When can I get products out of stock?

Do you offer samples or trial sizes?

Where can I find ingredient lists and instructions to use each products?

Are your products formulated without parabens, sulfates, or other harmful chemicals?

Can your products be used during pregnancy or while breastfeeding?

How can I contact your customer service team?

Are your packaging materials recyclable or eco-friendly?

Can your products help with specific skin concerns, such as acne or aging?

Are your products dermatologist-tested or approved?

How to I become a Brand Ambassador?

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General Questions